Our Service Commitment
“People don’t care how much you know, until they know how much you care.”
– Theodore Roosevelt
At Morgan Fertility and Reproductive Medicine, we understand that providing great patient care is critical to the success of our practice. Therefore, we strive in every way to maintain a practice culture that is open, responsive, and driven by a clearly articulated mission.
We firmly believe that to accomplish our mission to help more patients become parents while providing the most individualized care possible, we must have a positive, professional and proficient staff who are continually engaged.
Our “Excellence Every Day” service commitment is articulated through specific policies and practices:
Keep patients’ perspectives at the forefront.
Invest in continuous staff training.
Continually refine telecommunications systems.
Solicit feedback from patients.
Maintain a pleasant office environment.
Empower patients to make informed decisions.
Exceed expectations at every opportunity.
Instill trust in staff and patients.
Follow up and follow through.
Remain positive, professional and proficient at all times.
We hope our commitment to service will motivate patients to reward our hard work with loyalty, positive online reviews and word of mouth referrals to their doctors, families, and friends
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